Terms and Conditions of Purchase

1.- CONDITIONS OF PURCHASE

These general conditions of purchase regulate the use of the livingsea.es website, of which LIVINGSEA S.L. is the owner.

By visiting our website and/or purchasing our products or services, you accept the following terms and conditions. Therefore, we recommend that you read them carefully before accessing or using our website.

We reserve the right to update, change or replace any section and information contained herein, so it is your responsibility to check this page periodically for changes.

2.- OBJECT

The conditions of purchase establish the rights and obligations of all users of the LIVINGSEA S.L. online shop in relation to the products and services that we offer through our website Livingsea.es.

3.- PAYMENT METHODS

The payment method available at Livingsea.es is by credit or debit card and will be made at the same time of placing the order. If the amount of your purchase exceeds 600 euros, please contact us and we can offer you payment by bank transfer.

Payments are made through the Redsys payment platform, the most widely used in Spanish shops, which guarantees a 100% secure transaction. Your card details will travel through the network in encrypted form and directly to our bank (Triodos Bank). They will not be stored in any database owned by us.

4.- PRICES AND TAXES

LIVINGSEA S.L. reserves the right at any time and unilaterally to modify the price of the products and services offered on its website.

All products and services that are for sale on our website include taxes in their price.

The prices are shown in euros. The prices and conditions shown are valid at all times and are only valid during the open session.

In the information prior to payment, we will clearly specify the price of each item chosen, the applicable shipping costs and the promotions or discounts that, if applicable, may be applicable.

5.- PRODUCTS AND/OR SERVICES

We make every effort to display as accurately as possible the colours and images of the products we have for sale. We cannot guarantee that the display of any colour on your monitor or screen will be accurate.

Product descriptions and prices are subject to change at any time without notice.

We reserve the right to:

    • Limit sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
    • To limit the quantities of any products or services we offer.
    • To discontinue any product at any time.
Although we make every effort to ensure that this does not happen, it is possible that the synchronisation of stock between our inventory management tool and the online shop is not instantaneous. This may result in stock appearing on products that are actually out of stock. In these situations, we will refund the full amount of the order.
6.- SHIPPING

At Livingsea we promise to deliver the products in perfect condition to the delivery address you provide in your purchase. We thoroughly check each garment or product before sending it. However, if you detect any damage when you receive your order, you must notify us within 24 hours of receipt.

You will be able to find out the cost of shipping in the final step of the purchase, as they depend on the size of the products chosen and the place of destination.

We work with the courier company Envialia. For greater convenience in the delivery, we will provide your telephone number and ID number to the courier company so that they can notify you, if necessary, of the arrival of the delivery person.

7.- RETURNS AND RIGHT OF WITHDRAWAL

You have a period of 14 calendar days (from the date of receipt) to return all or part of your order. According to art. 44 of Law 7/1996 of 15 January 1996 on the Regulation of Retail Trade (modified by Law 47/2002 of 19 December 2002).

Before this period expires, you should contact us on +34 691 597 021 or send us an email to info@livingsea.es and we will inform you how to make the refund.

You will need to consider the following:

    • The items must be in the same condition in which you received them: unused, unwashed, unmodified in any way, in the original packaging in which they were sent and with the labels.
    • You will need to ensure that the packaging is appropriate and that the products will not be damaged during shipment.
    • Personalised products, products on offer and any other legally stipulated exceptions will not be eligible for returns.
    • You will have to proceed with the return by following the instructions we will give you when you contact us.
    • We will refund the amount in the same payment method used for the purchase, once we have received the products and verified their condition within a maximum period of 14 calendar days after we receive them, although it usually takes about 48 hours.
    • You will be responsible for the return shipping costs.
8.- COMPLAINTS

Any complaint will be dealt with at the email address info@livingsea.es .

In addition, you can also use the dispute resolution platform provided by the European Commission, which is available at the following link: http://ec.europa.eu/consumers/odr/.